Mobile / Casino
Every term you encounter in the lobby — from RTP and volatility on slot screens to rollover conditions and KYC on your account page — is defined here in clear, plain language. Browse by term family to find exactly what a label means before you make your next move.
If a label on a game screen or account page still reads unclear after checking the glossary, our support channels can walk you through exactly what it means in context. Available through the account dashboard after login.
Open the chat icon inside your account dashboard to ask about any term in real time. Our team can point you to where that label appears on the game or account screen so the definition clicks immediately.
Send a message with the exact term or screenshot to our support email. Useful for account-specific questions like why a turnover figure looks different from what the glossary describes.
Find category-level explanations under the Help section inside your account. Coverage includes wallet terms like GrabPay transaction status, KYC document steps and game-mechanic labels from the lobby.
When you open a slot like Sky High Crash or sit at a VIP Baccarat Live table, every number and label on that screen carries a specific meaning. Volatility tells you how often the game pays out versus how large those payouts tend to be. RTP tells you the theoretical return the game is set to pay over many rounds. House edge frames how the table game odds sit relative to your wager. Without these, a session can feel random in the wrong way — you press spin without knowing whether you are in a high-variance title or a steady low-risk one. The same logic applies to your wallet: knowing what rollover means before you accept a condition saves confusion when you move funds. This glossary covers game mechanics, odds terms, wallet and account language, and information conditions — the four areas where unclear terminology costs real decisions.
Terms group into four practical families. Each family lives in a different part of the lobby or account area, so knowing which family a term belongs to tells you exactly where to look for it.
Labels like RTP, volatility, paylines, bonus round, multiplier and hit frequency appear directly on game info panels. Open any slot — Bingo Lucky Numbers and Sky High Crash both display these in the paytable or info tab accessible from the game screen.
Asian handicap, over/under, odds format (decimal versus fractional) and spread appear in the sportsbook section. Basketball lines for PBA and NBA markets use decimal odds by default; the format can be switched in your account settings.
Terms like e-wallet, transaction ID, KYC, withdrawal hold and account balance live inside the Wallet and Account tabs after login. GrabPay and Coins. ph transfers each generate a reference number visible in your transaction history.
Rollover, turnover requirement, minimum odds, qualifying wager and expiry date appear in the conditions attached to any information. These are shown in full inside the information detail screen — the current state is shown in your account dashboard after login.
Six foundational terms every player benefits from knowing before choosing a game or table in the lobby.
RTP stands for Return to Player. It is the theoretical percentage of total wagers a game pays back over a very large number of rounds. A 96% RTP means the game is set to return 96 units for every 100 wagered, over time.
House edge is the mathematical advantage a game holds over the player on every wager. A 2% house edge means the game retains an average of two units per hundred wagered. It is the mirror figure to RTP on table games.
Volatility describes how a slot distributes payouts. High volatility means fewer wins but larger amounts when they land. Low volatility means more frequent smaller wins. Sky High Crash is a high-volatility crash-style title by nature of its mechanics.
A wager or turnover requirement is the number of times you must play through a specific amount before it qualifies for withdrawal. For example, a 10x turnover on a 100-peso amount means placing 1,000 in total qualifying bets.
Jackpot is a game's top prize, hit on rare combinations or triggered through a specific bonus round mechanic. The amount varies by game type — some are fixed, others accumulate until a player hits the qualifying combination.
A live dealer is a real person dealing cards or spinning a wheel in a studio, streamed in real time to your screen. VIP Baccarat Live uses live dealers broadcast directly to the game window inside the lobby.
Six terms from the sportsbook, wallet and account sections — the areas where unclear labels most often cause confusion mid-session.
Asian handicap removes the draw outcome and gives one team a virtual head-start to level the odds. In a PBA basketball market, a -3. 5 handicap on the favourite means that team must win by four or more for the bet to pay.
Over/under is a bet on whether a combined total — points in a basketball game, corners in football — will finish above or below a number set in the market. You are betting on the total, not on which side wins.
Rollover is another name for turnover requirement. It is the total bet volume you must reach before withdrawing funds tied to a condition. The specific figure is shown in the offer details inside your account dashboard.
An e-wallet is a digital payment account used to deposit and withdraw. On luck jili, GrabPay and Coins. ph are verified e-wallet rails. Transactions appear in your account Wallet tab with a reference number for each.
KYC stands for Know Your Customer. It is the identity verification step required by financial regulations before withdrawals above certain thresholds are processed. Your account page lists the document types and upload steps needed to complete it.
A withdrawal hold is a temporary restriction on moving funds out of your account. It can apply while a turnover condition is active or while KYC verification is pending. The reason and status are shown in your Wallet tab after login.
Terms rarely appear alone — they work together on a single screen. When you open Bingo Lucky Numbers, the game info tab shows both RTP and volatility side by side, letting you compare it against Sky High Crash before you choose where to put your session balance. A player who knows that Bingo Lucky Numbers carries lower volatility than a crash title can decide deliberately rather than by feel. On the sportsbook side, an over/under market on an NBA game displays decimal odds next to the total line — the odds format and the market type are two separate glossary terms working on one row. In your account, moving a GrabPay deposit into the wallet generates a transaction ID in the Wallet tab; if a KYC hold appears on that same screen, you can act on it immediately because you already know what it means. Connecting terms to their exact screen location is what turns a glossary from a reference list into a practical session tool.
Opening Sky High Crash or Bingo Lucky Numbers and tapping the info icon shows RTP and volatility together. These two figures answer the core question of how often the game pays versus how large those pays tend to be.
A PBA basketball over/under market displays a total line and decimal odds on one row. Recognising both terms lets you read the market at a glance — you are betting on the total, and the decimal number tells you the payout ratio.
After a GrabPay transfer, the Wallet tab shows the deposit amount, transaction ID and current balance. If a rollover condition is active, the outstanding requirement appears on the same screen — no separate lookup needed.
At a Pai Gow Poker table, house edge is more relevant than RTP because the game is table-based. The info panel on the table screen shows the relevant figure so you can weigh it against a higher-variance slot session.
These questions focus on the practical account and lobby steps behind the terms — not the definitions themselves, but how to act on them.
Log in and open the information or Wallet section of your account. The current rollover progress and the remaining amount needed to meet the requirement are displayed there. The figure updates after each qualifying wager settles.
Go to Account Settings after login and select the Verification tab. The page lists the document types accepted, the upload fields and any status updates. Complete each step shown there; the account page reflects the verification state in real time.
RTP is shown only where the game or studio exposes it. For titles from CQ9 and Habanero, the info panel inside the game window typically displays the RTP figure. If it is not shown, it means the studio has not published that figure publicly.
Open your account settings from the dashboard. An odds format selector lets you switch between decimal and fractional display. The change applies across all sportsbook markets immediately, including PBA and NBA basketball lines.
When you initiate a withdrawal to GrabPay or Coins. ph, a transaction reference is generated in your Wallet tab. Track the status there. The amount clears to your e-wallet account once any active hold or KYC step is resolved.
Your session balance stays in your account wallet and you can continue playing. The hold applies only to the withdrawal action itself. Check the Wallet tab for the specific reason — it is either a pending KYC step or an active turnover condition.