Mobile / Casino
This policy explains exactly what data luck jili collects when you access the lobby, complete a transaction through GCash, Maya or GrabPay, and contact our support team. We aim to be clear about how that information is held, how long we keep it, and what choices you have — with access available where local law in the Philippines permits.
When you open an account on luck jili, we collect the details you enter during registration — your email address, chosen username and any verification information required under applicable rules. When you fund your wallet or request a withdrawal using GCash, Maya or GrabPay, we receive a transaction reference and status from the payment provider; we do not store your full e-wallet credentials on our servers. We also collect standard device and session data — browser type, operating system, screen resolution and the pages visited within the lobby — to keep your experience consistent whether you switch from a desktop browser to a mobile screen mid-session. Log data is retained for a period that satisfies our operational and legal obligations under applicable law in eligible regions; it is not shared with unaffiliated third parties for their own marketing purposes. If you contact our support team through the channels listed on this page, the content of that correspondence is kept on file so we can follow up accurately. This policy applies to the luck jili domain and the services operated under it. It does not govern third-party websites linked from our pages, and it does not override the privacy terms of your GCash, Maya or GrabPay account provider.
Not every service you touch when using luck jili falls under this policy. The table below draws a clear line so you know which privacy questions to bring to us and which ones sit with a separate provider.
Login sessions, game history, wallet balance and lobby navigation on luck jili are covered fully by this policy. Any question about how that data is held or corrected should come to us directly through the support paths on this page.
We receive a reference and status from these providers when a deposit or withdrawal is processed. The payment providers hold their own data about your e-wallet account under their own privacy terms — our policy covers only the record on our side.
Game titles from studios available in the lobby are delivered through their own platforms. We do not receive personal data from those studios about your individual device beyond what our session log already captures.
Links to external sites — including app stores, partner pages or support platforms — are outside the scope of this policy. Once you leave luck jili, the privacy terms of that external service apply, not ours.
You have practical steps available at any point. To see the data we hold on your account — including registration details, transaction references and support correspondence — log in and open the account settings section. The fields shown there reflect your current record. If any detail is out of date or incorrect, you can update it directly in the account settings, or raise a correction request through our support team if the field is locked. For requests that go beyond a simple update — such as asking us to delete your account record or to clarify how a specific data point is used — send the request through our support contact path and include your registered email address so we can locate the right record. We aim to acknowledge every request and respond with a clear outcome. Where a request touches data that is subject to retention obligations under applicable law, we will explain that constraint rather than simply decline.
Log in and open account settings to see the registration details and transaction references we hold. The current state of your record is shown there after login, not in a separate report.
Update editable fields directly in account settings. For locked fields — such as a registered mobile number tied to GCash verification — contact support with your registered email and the correction needed.
Send your question through the support channels listed on this page. Include your registered email so we can locate your account record without delay and respond to the specific data point you are asking about.
Contact support with a written request that includes your registered email. We will confirm what data can be removed and what must be kept under applicable retention rules, and we will give you a clear timeline.
If you have a question about how we handle your data, need to raise a correction or want to request information about your account record, the contact paths below are the right place to start. Include your registered email in every message so our team can locate your record quickly.
Open the chat widget on luck jili while logged in to send a data or privacy question directly. Mention your registered email address and the specific data point you are asking about.
Send a written privacy request to our support email address shown in your account settings. This path is the right one for deletion requests, correction of locked fields or formal data queries.
Log in and open account settings to review and edit your personal details directly. The current state of editable fields — name, contact number, linked e-wallet reference — is shown there after login.
We apply access controls to your account data so that only the processes and staff who need it for account operation, transaction processing or support can reach it. Your GrabPay, GCash and Maya transaction references are stored separately from your login credentials. We do not sell account data or share it with unaffiliated parties for marketing. Where local law in the Philippines requires us to retain certain records, we follow that retention period and delete records once the requirement lapses.
We use cookies to keep your lobby session consistent across page loads and to remember your preferred category or table view. You can manage cookie preferences in your browser settings; some cookies are necessary for the account to function.
Account access is protected by the login credentials you set. We recommend using a unique password not shared with your GCash, Maya or GrabPay accounts. Account settings show all active sessions so you can review and end any you do not recognise.
We keep account records for as long as your account is active and for a further period required by applicable rules in eligible regions. Once that period ends, we delete or anonymise the data. You can ask for the specific retention period that applies to your record.
When this policy changes in a material way, we post the updated version at luck jili/privacy-policy/ and note the revision date at the top of the page. Continuing to use the account after that date means you have seen the updated terms.
The questions below cover the data rights and policy details we hear about most. If yours is not here, the support paths above are open.
We collect the details you enter during registration — email address, username and any verification details required. We also collect session and device data such as browser type and pages visited in the lobby. We do not store your full GCash, Maya or GrabPay credentials.
We do not sell or share your data with unaffiliated third parties for their own marketing. Payment providers like GCash, Maya and GrabPay receive only what is needed to process a transaction. Any other sharing is limited to legal obligations in applicable regions.
Log in and open account settings — your registration details, editable fields and linked payment references are shown there. For a fuller record including support correspondence or transaction logs, contact us through live chat or support email with your registered email address.
Yes. Send a written deletion request to our support email with your registered email address included. We will confirm which data can be deleted and which must be kept under applicable retention rules, and we will give you a clear outcome in writing.
We hold the transaction reference and status we receive from the payment provider. The data your GCash or GrabPay account holds about the transaction is covered by that provider's own privacy policy, not ours. Questions about your e-wallet record go to that provider directly.
We post the updated policy at luck jili/privacy-policy/ and note the revision date at the top of the page. If you continue using your account after that date, the updated policy applies. For major changes we will notify you through your registered email address.